Shipping Policy
At Kimberly Benn, we aim to provide a clear and dependable delivery experience. The information below outlines where we ship, how orders are processed, and what customers can expect regarding delivery timelines.
1. Shipping Availability
At this time, Kimberly Benn ships orders within the United Kingdom only.
Orders placed from outside the United Kingdom cannot be fulfilled.
2. Delivery Address
Orders are shipped to the address entered at checkout.
Customers are responsible for ensuring that all shipping details are correct and complete. Incorrect or missing information may lead to delivery delays or returned packages.
3. Order Processing
Once an order has been placed, it is processed within 1 to 3 business days.
Business days are Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will be processed on the next available business day.
Order Cut-Off Time
Orders placed before 6:00 PM (GMT) from Monday to Friday may be processed the same day.
Orders placed after this time, or during weekends (Saturday and Sunday), will be processed on the following business day (Monday).
4. Shipping Time
After processing and dispatch from our logistics centre, the estimated delivery time within the United Kingdom is:
4 to 9 business days (Monday to Friday)
Delivery times may vary due to factors such as:
Seasonal demand Carrier capacity or logistical limitations Public holidays Increased order volume during sales or promotional periods
5. Estimated Total Delivery Time
Total delivery time consists of:
Processing time: 1 to 3 business days
Shipping time: 4 to 9 business days
This results in an estimated overall delivery timeframe of 5 to 12 business days from the date of purchase.
These timeframes are estimates and may vary due to circumstances beyond our control.
Our logistics partners monitor shipments to support timely delivery.
6. Shipping Costs
All orders placed with Kimberly Benn include free shipping.
No additional shipping or handling charges apply.
7. Secure Payment Methods
We offer several secure payment options, all protected through SSL encryption, including:
Mastercard, Visa, Google Pay, Apple Pay, Shop Pay and Amazon Pay.
All payments are processed through trusted providers. For additional details, please refer to our Transactions Policy.
8. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link.
You can also track your order at any time via our Track Your Order page.
Tracking updates may take 3 to 8 business days to become visible after dispatch, depending on the shipping carrier.
9. Failed Delivery or Incorrect Address
If a shipment cannot be delivered due to incorrect or incomplete address details:
The package may be returned to our logistics partner Our support team will contact you to resolve the issue We will assist in arranging a redelivery or another suitable solution
To avoid delays, please ensure your shipping details are correct before completing your order.
Cases involving returned shipments or delivery issues may also be handled in accordance with our Return & Refund Policy.
10. Delivery Confirmation
Once the shipping carrier marks a package as delivered, the order is considered successfully completed.
If you are unable to locate your package after it has been marked as delivered, our support team will assist you in contacting the carrier and investigating the situation. For further assistance, please contact us at support@kimberlybenn.com or visit our Contact page.
Contact Information
Shop Name: Kimberly Benn
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
You can also reach us directly through our Contact page.
Email: support@kimberlybenn.com
Tel: +44 1536 857651
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday and Sunday: Closed
We aim to respond within 24 hours on business days.