Privacy Policy
This Privacy Policy explains how Kimberly Benn ("the Site", "we", "us", or "our") collects, uses, and shares personal information when you visit our website, use our services, or make a purchase through our online store.
In this policy, "you" and "your" refer to any individual who visits our website, interacts with our services, communicates with us, or purchases products from our store.
By accessing or using our website and services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described. If you do not agree, you should not use our website or services. This policy should be read together with our Terms of Service and Transactions Policy.
Updates to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data practices.
Any updates will be published on this page along with a revised date. Where required, we will take additional steps to inform users of significant updates.
Collection and Use of Personal Information
To operate our website and provide our services, we collect personal information from different sources depending on how you interact with us.
We may use this information to:
Provide products and services Process orders and payments Communicate with customers Improve our website and services Comply with our legal obligations under UK law Maintain the security of our platform
Types of Personal Information We Collect
Information You Provide Directly
When using our website or services, you may provide information such as:
Full name Email address Phone number Billing address Shipping address Payment confirmation details Account login information Customer support communications
Certain features require specific information to function properly. If you choose not to provide this data, some services may not be available.
Automatically Collected Information
When you visit our website, we may automatically collect certain information using technologies such as cookies, pixels, and similar tools.
This may include:
Device information Browser type IP address Network details Website usage activity Interaction with pages and services
This data helps us analyse performance and improve user experience.
Information from Third Parties
We may receive information about you from third-party providers that support our operations.
These may include:
E-commerce platforms such as Shopify Payment processors handling transactions Marketing and analytics providers Shipping and fulfilment partners
Payment providers process payment information such as card or bank details directly to complete transactions. All such information is handled in accordance with this Privacy Policy.
How We Use Your Information
Providing Services
We use personal data to process orders, manage accounts, arrange shipping, handle returns and exchanges, and communicate about purchases. These activities may also relate to our Return & Refund Policy and Shipping Policy.
Shopify may process certain data to support checkout functionality in accordance with its own policies.
Marketing and Advertising
Where permitted or with your consent, we may send marketing communications via email, SMS, or other channels.
We may also use data to personalise advertisements and improve marketing campaigns on our website or third-party platforms.
Security and Fraud Prevention
We may use personal information to detect suspicious activity, prevent fraud, and protect our services and users.
You are responsible for keeping your account credentials secure. If you suspect unauthorised access, please contact us immediately at support@kimberlybenn.com
Customer Support and Improvement
We use personal data to respond to enquiries, provide assistance, and improve our services.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies.
These technologies help us:
Improve functionality Remember user preferences Analyse website usage Enhance performance
We also work with the following third-party services, which may collect data about your behaviour on our website:
Google Analytics, to analyse website traffic and visitor behaviour Google Ads, to measure the performance of our advertisements and to show relevant ads to users who have previously visited our website
Additional details about Shopify-related cookies can be found on their official website.
Most browsers accept cookies automatically, but you can modify your settings to disable or remove them. Please note that disabling cookies may affect certain website features.
Our website does not currently respond to "Do Not Track" signals.
Sharing of Personal Information
We may share personal information with third parties when necessary to operate our services.
This may include:
Payment providers Shipping and logistics partners Customer support providers Analytics services Marketing partners
We may also disclose information if required by law, legal processes, or regulatory authorities, including where required under UK law.
Additionally, data may be shared within our organisation or with affiliated entities when required for business operations.
Third-Party Websites
Our website may contain links to external websites or services.
We are not responsible for the content or privacy practices of third-party websites. We recommend reviewing their policies before interacting with them.
Children's Privacy
Our services are not intended for individuals under the age of 16, in accordance with UK GDPR requirements.
We do not knowingly collect personal data from children. If such data is identified, it can be removed upon request by a parent or guardian.
Data Security and Retention
We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, misuse, or loss.
However, no system can guarantee complete security.
Personal information is retained only for as long as necessary to:
Maintain accounts Provide services Comply with legal requirements Resolve disputes Enforce agreements, including our Terms of Service
Your Privacy Rights
As a resident of the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR), including:
Access to your personal data The right to request deletion of your information Correction of inaccurate data Data portability in certain cases Restriction of processing Withdrawal of consent where applicable
You may unsubscribe from marketing communications at any time using the link provided in emails. Please note that transactional communications related to orders may still be sent.
Exercising Your Rights
You may exercise your rights by contacting us at support@kimberlybenn.com
We may request verification of your identity before processing your request.
Authorised representatives may act on your behalf where permitted by law.
Complaints
If you believe your personal data has been processed incorrectly, you may contact us directly at support@kimberlybenn.com
As a UK resident, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection authority, at ico.org.uk.
Data Processing Location
Personal information collected through our website may be processed and stored in the United States.
Kimberly Benn is operated by a US-based company. Any transfer of personal data outside the United Kingdom is carried out in accordance with applicable UK GDPR requirements to ensure your data remains protected.
Contact Information
Shop Name: Kimberly Benn
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States
Warehouse Address: Building 4, 4th Floor, 58 Baiye Road, 523000 Guangdong, China
You can also reach us directly through our Contact page.
Email: support@kimberlybenn.com
Tel: +44 1536 857651
Customer Service Hours: Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday and Sunday: Closed
We aim to respond within 24 hours on business days.